English | WorldwideFast working with a central information pool
With ELOprofessional, Autohaus Boris Becker has reduced administration costs and created a central information pool for in-house and field staff. Queries from customers can now be processed directly and quickly. It was also possible to save on printing costs using a form management solution.
What the client says
"The project went exactly as we expected and as it was discussed with the ELO business partner."
Hans-Joachim Kloth, IT Manager, Autohaus Boris Becker
"The price/performance ratio of ELO's overall package won us over. From print management through to archiving, it was exactly what we wanted."
Hans-Joachim Kloth, IT Manager, Autohaus Boris Becker
"With central filing and the ability to see all data on a repair procedure at a glance, we were able to significantly optimise our customer service."
Hans-Joachim Kloth, IT Manager, Autohaus Boris Becker
"The form management solution has allowed us to reduce our printing costs."
Hans-Joachim Kloth, IT Manager, Autohaus Boris Becker
"Field staff in particular will benefit from central access to the ELO archive, staff can quickly get an overview of the relevant process while on the move and act appropriately and efficiently at the customer premises."
Hans-Joachim Kloth, IT Manager, Autohaus Boris Becker
Overview
- Country: Germany
- Sector: Automotive
- Company: Autohaus Boris Becker GmbH & Co. KG has three sites in West Pomerania. Over the past 15 years, the company has developed into a high quality multi-marque business in Stralsund, Greifswald and Ribnitz-Damgarten. The activities of the dealers range from advice and sales of new and used cars to repairs and financial services.
- Challenge: All processes and documents on a repair procedure should be visible at a glance. The costs in the printing area are to be reduced.
- Solution: With ELOprofessional, all the documents on a repair procedure are now located in the ELO archive. The dealer management system Alphaplus (IBM AS/400) and various Mercedes-Benz applications have been linked to ELO. Documents are transferred automatically. With a form management solution, effective print management has been implemented.
- Benefits: Paper consumption and printing costs have been lowered, administration costs have been reduced and a central information pool for in-house and field staff has been created. Customer service has been vastly improved.
