English | WorldwideWe Create Living Spaces
Weimarer Wohnstätte increases customer satisfaction with ELO. Thanks to the DMS, the staff have instant access to tenants’ files from every workplace. Incoming and outgoing post is also processed and electronically archived with ELOprofessional. Ancillary costs invoices and tenant data are automatically integrated from the housing industry software AS/400 via the ELO COLD interface into the electronic ELO tenant file. The result is increased customer satisfaction, optimised corporate information flow and effective business processes.
What the client says
"We’ve created the possibility to archive huge amounts of data as documents in ELO – individually for every tenant – in only about 20 minutes. That’s not only an enormous relief for our staff, but also saves a lot of time – which we now use for really useful things."
Dr. Angela Wernicke, IT and Project Management, Weimarer Wohnstätte GmbH
"Many MS Office documents are already archived in ELO – it’s a very comfortable solution as part of the standard ELO archive system package. I’m really impressed."
Dr. Angela Wernicke, IT and Project Management, Weimarer Wohnstätte GmbH
Overview
- Country: Germany
- Sector: Property
- Company: A 100% subsidiary of the City of Weimar, Weimarer Wohnstätte GmbH lets and sells affordable homes. The company manages 7000 apartments and 1000 commercial units, garages, etc., employing 58 people.
- Challenge: Fast and simple access to tenant files for all staff from every workplace at Weimarer Wohnstätte. Interface to the housing industry software AS/400 and Wohndata.
- Solution: Tenant files, incoming and outgoing post are processed with ELOprofessional and electronically archived. Ancillary costs invoices are automatically integrated from the housing industry software via the ELO COLD interface into the electronic ELO tenant file. The benefits: increased customer satisfaction, optimised internal information flow, effective business processes.
